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VELA Payments has the ability and experience to work in a variety of Verticals and MCC’s.  Please feel free to contact us and set up a time to discuss your specific business opportunity.  We can customize a solution specific to your needs, restrictions, and financial situation in no time. 

Hotels and Resorts

Whether on a business trip or a family vacation, travel can be difficult.  Many problems can arise.  Some small, some big.  When you arrive at your destination, checking into a hotel, a resort, a B&B, or even your rental property, should not be one of them. 

VELA Payments has a history of making it easier — easier on the customer and easier on the property managers.

Payment processing is a key part of any organization and management of a hotel and resort, whether online or in-person, it is important to have as many ways as possible of processing your guests’ transactions in a secure, efficient way.

Accepting a variety of payment options not only expands your customer base but improves the customer experience from booking to check out and increases brand loyalty. By using the newest and most technologically advanced payment options and methods, VELA Payments provides numerous ways to make your customer’s experience that much better and your internal processes even simpler, such as:

  • QR code registration
  • QR code payments
  • Pay by text
  • Pay by email
  • Credit card/debit card payments – in person, online, EMV, NFC
  • Mobile POS
  • Wallet systems (Apple, Samsung, Google)

VELA Payments provides a full array of payment processing integration offers with benefits such as:

Increase in sales:  By accepting credit and debit cards on your site, your rooms and services are made available to more potential customers and with the additional data collected, cost of processing is reduced, and marketing becomes even easier.

Instant payments: transactions are processed instantly, saving you time, and giving your customers peace of mind that their booking was completed in an efficient and timely manner.

Reliability:  Guests will consider your property more credible and reliable if they can complete their booking online with little to no in-person interaction, decreasing your overhead as well.

More visibility: Having a website with payments integrated provides the ability to work directly with agents and other booking organizations. This provides a means for increased exposure for your hotel by ensuring your hotel is visible and your availability information is current on websites and search engines.

In-person payment processing: The ability to accept a variety of payment methods in person, at the front desk, or even as the guest walks in the lobby without staff interaction has become important in today’s environment. Allowing your customer to pay with what they consider to be the most efficient and easiest method makes this process as smooth as possible for both the guests and your staff.  This builds a comfort level, a higher level of satisfaction and guest loyalty —  and adding revenue to your hotel.

Mobile POS: Mobile Point of Sale systems offer a range of benefits to both guests and hotel staff. For the guest, a mobile POS allows them to stay comfortably in their seat while ordering and paying at the bar, restaurant, or pool. They also have the peace of mind that their credit card is safe, as it never leaves their site, or even uses the registration that they provided upon check-in. Overall, their experience is faster, more personalized, and more efficient.

VELA Payments can also provide these options as well:

  • Pre-authorized payments
  • Virtual terminals
  • Refunds and returns
  • Ancillary services
  • Outside and 3rd party vendors
  • Franchise operations
  • Permanent hardware and POS systems
  • Inventory management systems